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Returns Policy

Returns Policy

Last updated: {{09/01/2025}}

You can return most physical products within 30 days of the shipment date for a refund of the product price; original shipping is non-refundable. Return shipping is the customer’s responsibility unless the item arrived defective. Returned items must be in saleable condition with all components and packaging. Digital/downloadable/streaming products, custom items, and clearance items are not returnable. After 30 days, sales are final except for the USB/DVD exchange options below.

USBs & DVDs (30 days–1 year): From 30 days up to one year after shipment, you may exchange a training USB or DVD for the same title. You may switch formats (e.g., return a DVD and receive the same title on USB). The customer pays return and outbound shipping. The original ship date controls the timing; receiving a replacement does not restart the one-year window.

USBs & DVDs (1–2 years): From one year up to two years after shipment, you may exchange a damaged USB/DVD or obtain the updated version of the same title for a fee equal to 50% of the current price. The customer pays return and outbound shipping. After two years, a new purchase is required.

Limited Warranty (USBs & DVDs): Unless stated otherwise on your invoice, USB/DVD products are warranted against defects in materials and workmanship for one (1) year from the shipment date. During the warranty period, we will replace the product with the same title. Replacements are covered for the remainder of the original warranty only. We honor warranty service when the invoice is paid in full.

Email sales@regsauthority.com or call (561) 866-1635 with your order number and the item(s) you’d like to return or exchange. We’ll send instructions (and an RMA if needed). Pack items securely and use a trackable carrier. Refunds, when applicable, are issued to the original payment method after inspection, typically within 3–10 business days depending on your bank.

Notes: Shipping charges are not refundable. Returns that are incomplete or excessively worn may be refused. If your package was lost or damaged in transit, please see our Shipping Policy and contact us right away.

Our knowledge is your advantage

Regs Authority

Regs Authority is your trusted source for OSHA compliance publications, training materials, and workplace safety resources. Founded by industry veterans with decades of combined experience, we specialize in delivering accurate, up-to-date regulatory content that helps businesses stay compliant, protect their workforce, and avoid costly violations. From comprehensive safety manuals to specialized training guides, every product we offer is built to meet the highest standards for clarity, usability, and regulatory accuracy.

We know the OSHA safety industry from the inside out — not just the regulations, but the operational realities of keeping workplaces safe. Our team has managed relationships with leading safety education centers, navigated the fast-changing compliance landscape, and overseen large-scale distribution for some of the most recognized names in the field. That expertise is baked into every project we take on, ensuring you get reliable, ready-to-use resources that make compliance simpler.

At Regs Authority, we’re more than just a publisher, we’re a partner in your compliance journey. Whether you’re a small business, a large enterprise, or a training center serving others, we deliver the tools you need to meet regulatory requirements with confidence. Our mission is simple: make compliance accessible, effective, and sustainable for every organization we serve.

Ed Schmitt - Founder & Customer Experience

With more than 25 years in the OSHA compliance and workplace safety industry, Ed has built a career on cultivating long-term relationships, understanding the needs of both small businesses and large enterprises, and navigating the shifting landscape of regulatory requirements.

He has worked extensively with educational centers, safety trainers, and corporate compliance teams to deliver resources that meet the highest standards for accuracy and usability.

At Regs Authority, Ed ensures that every publication, guide, and training product we offer reflects the same meticulous care and reliability that have defined his career.

On a given day, Ed can be found eliciting feedback from customers and incorporating that to improve outcomes and products.

Don Herrell - Customer Success

For more than 25 years, Don has helped safety managers, HR leaders, and education centers navigate OSHA compliance with a people-first, old-school relationship approach.

He’s the rep who picks up the phone, learns how your operation runs, remembers your team by name, and keeps in touch long after the order ships. Known nationwide for trustworthiness and reliability, Don draws on deep product knowledge across multiple brands to recommend what actually fits the job—no guesswork, no one-size-fits-all.

At Regs Authority, Don champions Customer Success. He listens first, maps real-world needs to practical solutions, and advocates for customers on pricing, lead times, and support.

On a given day, Don can be found asking customers about their upcoming classes to identify which bundles, books, or videos meet their needs. He'll also wish you a happy birthday.

If you'd like to talk to Don: (828)-332-8413 dherrell@regsauthority.com

Jake Schmitt - Technology

Jake brings a decade of experience in application development and big data for multiple Fortune 500 teams. He has a strong software engineering background and has also led large teams to tackle enterprise-scale problems.

At Regs Authority, he connects the catalog, storefront, and back-office tools so customers get faster launches and a smoother training experience.

On a given day, Jake is using technology to curate and automate products that make safety and compliance more accessible and capable.